Guciano ships orders via United Parcel Service (UPS), United States Postal Service (USPS), FedEx, and DHL. We offers free shipping within the US and Canada for all orders over $200 USD.
|Priority Mail within U.S.
||2-3 Business Days|
|Express Mail with U.S.
||Next Business Day|
|Priorty Mail to Canada & Mexico
||4-7 Business Days|
|Priority Internation to all other Countries
||5-9 Business Days|
After placing the order, you will receive an order confirmation email that can be used as a reciept. The next day you can go back to www.guciano.net to track your order by entering your tracking number which you receive on your email by shipping carriers.
Returns & Exchanges
Guciano offers one of the easiest return policies on the online stores. If you are not 100% satisfied with your purchase, you can return your unworn* purchase within 90 days for exchange or refund.
*Shoes must be unworn and re-saleable. We do not guarantee wear. Shoes that have been worn outside or have visible wear in the foot-bed or have dirty sole or etc. are not considered to be in new condition. Please return in original box and enclose a copy of the original receipt.
Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement depending upon your card issuer.
Exchanges always involve the return of your original purchase and the creation of a new order. You will see two transactions on your credit card or debit card statement: a credit for your original purchase and a charge for your exchanged new purchase. Guciano covers the return shipping on exchanges!
Returns & Exchanges Dept.
1816 Tully Road, Suite 212
San Jose, Ca 95122, U.S.A.